Galaxy Note 7 Wireless Charger

There have been reports from South Korea and the US concerning ‘explosion’ during charging of the recently released Samsung Galaxy Note 7. This has pushed the Korean electronics giant to issue official global-wide recalls of the device.

Out of the 2.5 million devices sold, Samsung admits difficulty in determining affected devices. Therefore, recalls were justified, after Samsung admitted to a ‘problem in the manufacturing process.’ They said that about 24 out of every 1 million devices are affected. The company said that customers who had already purchased the device would be able to swap with a new piece.

The statement read:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

Preparing replacements would take about two weeks for affected customers. Records from the tech giant indicate that the device has so far been available in about ten countries. There is also an arrangement that allows other companies to separately supply the batteries.

Let’s hope that the issue gets sorted out as soon as possible for a device that had started to rise in popularity.

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